Odyssey Training Consultancy

The Leader In Peak Performance Training Through Mind Power!

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Customer Service Power Series

Customers today no longer wish organisations have a well-trained customer service department - they demand it. An organisation without a properly-trained customer service workforce stands to lose much more than just their image. Their very survival is at stake in the long term.

Odyssey's Customer Service Power Series have been designed to enable the staff to:

  • develop the right attitude towards serving the customer;


  • understand his organisation's new Customer Service Mission Statement;


  • speak in a language the customer will appreciate;


  • ask the right questions to determine the customers' concerns;


  • develop proper listening skills to avoid misunderstandings;


  • set the right customer expectations;


  • deal with tough customer calls;


  • and much more.

A complete customised Program will be created for your organisation in line with its objectives.

Odyssey's unique 3-step training methodology will effectively prepare, train and follow-up on the participants to entrench the principles learnt so that the effect will last long after the event.

Please contact us for a brief meeting with our representative to determine your requirements after which you will receive a proper and unique Odyssey Proposal containing that special something that will make all the difference for your organisation.


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Subscribe to Odyssey's twice-monthly, "Odyssey Power Tips" newsletter containing powerful tips and advice on how your workforce can achieve better performance in the areas of self-motivation, leadership, supervisory skills, team work, sales and marketing techniques and customer service tactics. Simply fill in the boxes below and click the gray button!

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 Why Choose Odyssey? 
 Who's Behind Odyssey? 
 What Others Are Saying! 
 The Powerful Odyssey 
 Way To Excellence! 
Unique Core Programmes
  • Personal Power Series

  • How To Achieve Peak Performance Using The Power Of Your Mind!

  • Leadership Power Series

  • How To Be A Super Leader Using The Power Of Your Mind!

  • Team Power Series

  • How To Create Superior Teamwork Through The Collective Power Of Every Team Member's Mind!

  • Sales & Marketing Power
        Series

  • How To Read Your Prospects' Minds For Superior Sales & Marketing Results!

  • Customer Service Power
        Series

  • How To Use Powerful Mental Tactics To Produce 1st Class Service For Your Customers!

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     Power Quotes 
    "Whatever the mind can conceive and believe, it can achieve."
    - Napoleon Hill

    "It's not enough to have a good mind; the main thing is to use it well."
    - Rene Descartes

    "There is nothing training cannot do. Nothing is above its reach. It can turn bad morals to good; it can destroy bad principles and recreate good ones; it can lift men to angelship."
    - Mark Twain
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    M-3-19 Plaza Damas, Sri Hartamas, 50480 Kuala Lumpur, Malaysia
    Tel: +6 (016)-201 0405 Fax: +6 (03)-6201 1664 URL: http://www.odysseyco.com